It started out as a rumor, but one of Nutro’s “Ambassadors” just confirmed it on her Twitter feed: Nutro is “voluntarily withdrawing” — or, in plain English, recalling — some puppy food sold through PetSmart and Petco stores:
EdnaAtNutro @cvec Hi! I’m with Nutro. Re: plastic-During a maint. shutdown, a bump cap inadvertently made its way into our mfg. process equipment….
EdnaAtNutro @cvec Nutro audited 3000 bags of potentially affected finished product that never left our mfg site.
EdnaAtNutro @cvec Out of abundance of caution, Nutro voluntarily retrieved pot. affected product in a small number of PS/PC stores.
EdnaAtNutro @cvec Consumers who have purchased pot. affected product should return it to their retailer or contact Nutro’s Consumer Care @ 800- 833-5330
My favorite question for Edna, and one I’d like to see an answer to from the company:
kittymadgrrrr @EdnaAtNutro perhaps Nutro should post this at their website?
Indeed.
One of our readers emailed PetSmart about the recall, and received this reply:
Thank you for contacting PetSmart. Nutro has done a voluntary product withdrawal. This was done by the company for certain Nutro products and size. The affected items were Nutro Ultra Puppy 4.5 lb bags and Nutro Natural Choice Chicken, Rice and Oatmeal Puppy Small Bites in 5lb bags. While we have not been notified of any injury or illness related to these products, Pet Parents who have purchased these products should immediately stop feeding the food to their pets.
Because the withdrawal of these items only affects certain sized packages, you can return these to your nearest PetSmart to exchange the affected product for an alternate-sized package of the same food or a full refund.
If you have any more questions about this withdrawal, please contact Nutro customer service at 1-800-833-5330 or visit www.nutroproducts.com.
Again, we would like to reiterate that this is a voluntary Nutro product withdrawl.
I find the whole “voluntary.. withdrawal” thing so aggravating. Since FDA does not have the authority to order pet food recalls (or human ones, for that matter), all recalls are voluntary.
Including the ones that get spun into “withdrawals.”
Long story short: Companies, stop parsing words. Announce clearly and early, and don’t fantasize that you’ll be able to bring this in under the radar. You won’t. It just makes you look like you have something to hide, and erodes consumer confidence.